labet88 Privacy Policy

labet88 is committed to protecting the privacy and personal data of every member who uses our platform. Whether you are logging in from Manila, Cebu, Davao, Quezon City, or anywhere else in the Philippines, you deserve to know exactly how your information is handled — and that is precisely what this Policy sets out to explain.

This Policy applies to all personal data collected through the labet88 website, mobile platform, customer support channels, and any other touchpoints where labet88 interacts with you. It covers data collected during registration, account use, financial transactions, customer support interactions, and marketing communications.

labet88 complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). We also adhere to PAGCOR-regulated data handling standards applicable to licensed online gaming operators serving Filipino players.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and labet88.

labet88 collects personal data that is necessary to provide our services, verify your identity, process transactions, and comply with our legal obligations. The categories of data we collect are described below.

labet88 uses your personal data for the following purposes:

• Account Management: To create, maintain, and secure your labet88 account, including password resets and account recovery;
• Identity Verification (KYC): To verify your identity and age (21+) in compliance with PAGCOR-regulated requirements and Philippine anti-money laundering laws;
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels in Philippine Peso (PHP);
• Service Delivery: To provide access to labet88 games including live casino, slots, bingo, fishing games, and sports betting;
• Customer Support: To respond to your queries, complaints, and support requests through live chat and email;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the labet88 platform;
• Responsible Gaming: To monitor gaming patterns and enforce responsible gaming tools such as deposit limits, session limits, and self-exclusion;
• Legal Compliance: To comply with applicable Philippine laws, PAGCOR regulations, and lawful requests from regulatory authorities;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have given your consent or where permitted by law;
• Platform Improvement: To analyse usage patterns and improve the labet88 platform, user interface, and overall gaming experience.

labet88 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

Under the Philippine Data Privacy Act of 2012, labet88 processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to operate your labet88 account, process transactions, and deliver gaming services;
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations, PAGCOR licensing requirements, and tax obligations;
• Legitimate Interests: Processing is necessary for labet88's legitimate interests, including fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights;
• Consent: For marketing communications and certain non-essential cookies, labet88 relies on your freely given, specific, and informed consent. You may withdraw this consent at any time.

labet88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers require certain data to process your deposits and withdrawals securely;
• Identity Verification Providers: Third-party KYC service providers who assist labet88 in verifying your identity and age in compliance with regulatory requirements;
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies where disclosure is required by law;
• Technology Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on labet88's behalf under strict data processing agreements;
• Game Content Providers: Licensed game studios and live casino operators who supply game content to the labet88 platform may receive limited technical data necessary to deliver their services;
• Professional Advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations;
• Law Enforcement: Philippine law enforcement agencies where labet88 is legally compelled to disclose information in connection with a criminal investigation or court order.

labet88 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active membership plus a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements;
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine anti-money laundering regulations;
• KYC Documents: Retained for the duration of your membership plus five (5) years following account closure;
• Customer Support Records: Retained for three (3) years from the date of the last interaction;
• Marketing Data: Retained until you withdraw your consent or opt out of marketing communications, after which it is deleted within thirty (30) days;
• Technical & Log Data: Retained for up to twelve (12) months for security and fraud prevention purposes.

When your data is no longer required, labet88 will securely delete or anonymise it in accordance with our data disposal procedures.

labet88 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the labet88 platform;
• Encryption of sensitive data at rest, including financial information and government ID data;
• Multi-factor authentication options for labet88 account access;
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists;
• Strict access controls ensuring that only authorised labet88 personnel can access personal data, on a need-to-know basis;
• Continuous monitoring of the labet88 platform for suspicious activity and potential security incidents;
• Regular staff training on data protection and information security best practices.

While labet88 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your labet88 account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

labet88 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver relevant content. The types of cookies used on the labet88 platform are as follows:

• Strictly Necessary Cookies: Essential for the labet88 platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled;
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limits, and display options to personalise your labet88 experience;
• Analytics Cookies: Help labet88 understand how members use the platform — which pages are visited most, where users encounter difficulties, and how the platform can be improved. Data collected is aggregated and anonymised;
• Marketing Cookies: Used to deliver relevant promotional content to labet88 members who have consented to marketing communications. These are only activated with your explicit consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the labet88 platform. For more information on managing cookies, refer to your browser's help documentation.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by labet88:

To exercise any of these rights, please contact the labet88 Data Protection Officer using the details in Section 13. labet88 will respond to all valid data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, with prior notification to you.

The labet88 platform is intended exclusively for adults aged 21 years and older, in accordance with Philippine gaming regulations. labet88 does not knowingly collect personal data from individuals under the age of 21.

If labet88 discovers or is notified that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the data, and void any associated transactions. Parents and guardians who believe that a minor has registered on the labet88 platform should contact us immediately using the details in Section 13.

labet88 employs age verification procedures during registration and KYC processes to prevent underage access. We take our responsibility to protect minors extremely seriously.

In the course of providing our services, labet88 may transfer your personal data to service providers or technology partners located outside the Philippines. Where such transfers occur, labet88 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses that require overseas recipients to handle your data in accordance with standards equivalent to the Philippine Data Privacy Act;
• Transfers only to countries or organisations that provide an adequate level of data protection as recognised by the National Privacy Commission;
• Regular review of overseas data processing arrangements to ensure ongoing compliance.

labet88 will not transfer your personal data internationally in a manner that reduces the protections you are entitled to under Philippine law.

labet88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, labet88 will notify registered members via email or through a prominent notice on the platform at least fourteen (14) days before the changes take effect.

The effective date of the current version of this Policy is displayed at the top of this page. Your continued use of the labet88 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you may close your account in accordance with our Terms & Conditions.

We encourage all labet88 members to review this Privacy Policy periodically. The most current version will always be available at labet88.app/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way labet88 handles your personal data, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing labet88's compliance with the Philippine Data Privacy Act and is your primary point of contact for all data privacy matters.

For complaints that cannot be resolved directly with labet88, you may escalate your concern to the National Privacy Commission of the Philippines. labet88 is committed to resolving all data privacy concerns fairly, transparently, and in accordance with applicable Philippine law.